With over 25 years of experience, we like to think of ourselves as experts when it comes to production, storage, packing and shipping of branded merchandise. We’ve learnt from our own experiences, as well as the experience of others, that things are never guaranteed to go smoothly in the world of fulfilment. Although often these things are out of anyone’s control, such as the Covid pandemic or natural disasters, there are lots of things that you and your fulfilment partner should be doing to make sure that depot delays and delivery disasters are very unlikely to befall your merchandise orders.
We’re going to share some common problems faced in the world of branded merchandise fulfilment and most importantly, how they can be avoided.
CLICK THE ARROWS next to the headings below to read more.
Shipping Delays
Late deliveries can frustrate customers and damage your brand's reputation. Whilst shipping between states in the US or countries in the UK is reasonably simple, international shipping requires lots of knowledge and paperwork and not knowing the policies and procedures can cause long, unwanted delays. Whilst there are times when these things are outside of your control, there are things you can do minimize risk.
Make Sure You Have The Correct Paperwork
Work With Trusted Shipping Partners
Make Sure Tax & Duties Charges Are Paid In Advance
Use Local Storage/Warehousing
Make Sure You Have Enough Stock
Damaged Products
Receiving damaged merchandise can be a major disappointment for customers and lead to returns and refunds. It can also be difficult to find someone to take accountability.
Which brings us on to our first point…
Find A Full Service Merchandise Partner
Use Strong, Quality Packaging
Work With Trusted Local Delivery Partners
Incorrect Orders
Shipping the wrong items or quantities can lead to customer dissatisfaction and additional costs. If your merchandise is first to be kept in storage, these issues may not even come to light until later on in the fulfilment process when items start to be picked, packed and shipped to your clients and staff. Here are some more top tips on how to avoid order issues.
Have Good Email Communication
Make Sure Order Confirmation/Receipts Are Sent
Have A Local Customer Service Rep
We hope you found our top tips helpful and that your next national or international branded merchandise project will run like a well-oiled machine with no fulfilment hiccups!
If you’d like to talk to Arcadia about a branded merchandise order or a web store and fulfilment project, don’t hesitate to get in touch with the team on sales@arcadiams.com or via the contact page.
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